* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: Arial, sans-serif;
    background: #f3f5fb;
    color: #1f2a44;
}

.page-wrap {
    max-width: 980px;
    margin: 40px auto;
    padding: 0 16px 40px;
}

.hero {
    background: #ffffff;
    border-radius: 12px;
    padding: 28px;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
    margin-bottom: 20px;
}

.hero h1 {
    margin: 0 0 12px;
    color: #173d90;
}

.hero p {
    margin: 0;
    line-height: 1.6;
}

.form-card {
    background: #ffffff;
    border-radius: 12px;
    padding: 24px;
    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.08);
}

.form-section {
    margin-bottom: 20px;
}

.section-head {
    font-size: 1.1rem;
    font-weight: 700;
    margin-bottom: 12px;
}

.form-group {
    margin-bottom: 14px;
}

.control-label {
    display: inline-block;
    margin-bottom: 6px;
    font-weight: 600;
}

.reqd::after {
    content: " *";
    color: #c62828;
}

.form-control {
    width: 100%;
    border: 1px solid #d2d7e2;
    border-radius: 8px;
    padding: 10px 12px;
    font-size: 0.95rem;
}

.form-control:focus {
    border-color: #305dcf;
    outline: none;
    box-shadow: 0 0 0 3px rgba(48, 93, 207, 0.15);
}

.rich-editor {
    border: 1px solid #d2d7e2;
    border-radius: 8px;
    overflow: hidden;
    background: #ffffff;
}

.rich-editor .ql-toolbar.ql-snow {
    border: 0;
    border-bottom: 1px solid #d2d7e2;
}

.rich-editor .ql-container.ql-snow {
    border: 0;
    min-height: 280px;
    font-size: 0.95rem;
}

.rich-editor .ql-editor {
    min-height: 280px;
}

.web-form-actions {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    margin-top: 12px;
}

.btn {
    border: none;
    border-radius: 8px;
    padding: 10px 18px;
    cursor: pointer;
    font-weight: 600;
}

.btn-default {
    background: #e8edf6;
    color: #22355f;
}

.btn-primary {
    background: #1d4ed8;
    color: #ffffff;
}

.btn:hover {
    opacity: 0.92;
}

.submit-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.btn-spinner {
    width: 14px;
    height: 14px;
    border: 2px solid rgba(255, 255, 255, 0.5);
    border-top-color: #ffffff;
    border-radius: 50%;
    animation: spin 0.7s linear infinite;
    display: none;
}

.submit-btn.is-loading .btn-spinner {
    display: inline-block;
}

.submit-btn.is-loading {
    opacity: 0.95;
    cursor: not-allowed;
}

@keyframes spin {
    to {
        transform: rotate(360deg);
    }
}

.alerts {
    margin: 0 0 18px;
}

.success-ticket-card {
    background: #eaf8ef;
    border: 1px solid #b9e3c2;
    color: #1b5e20;
    border-radius: 12px;
    padding: 18px 20px;
    margin: 0 0 18px;
}

.success-ticket-card h2 {
    margin: 0 0 8px;
    font-size: 1.2rem;
}

.success-ticket-card p {
    margin: 0;
    font-weight: 600;
}

.alert {
    padding: 12px 14px;
    border-radius: 8px;
    margin-bottom: 10px;
    font-weight: 600;
}

.alert.success {
    background: #eaf8ef;
    color: #1b5e20;
    border: 1px solid #b9e3c2;
}

.alert.error {
    background: #ffebee;
    color: #b71c1c;
    border: 1px solid #ffcdd2;
}